Season passes are refundable if they are cancelled prior to Nov. 1 2025. After Oct. 31, unused season passes are refundable only for medical reasons or due to relocation and the amount refunded is on a pro-rated scale depending on when the written request was made. Refunds for medical reasons must be accompanied by a doctors certificate. Refunds due to relocation must be supported by a letter from your employer outlining the date and location of the transfer.

The pro-rated refund scale is:

1. Prior to Nov. 8 2025- 100%
2. Prior to Dec. 13 2025 - 75%
3. Prior to Jan. 17 2026 - 50%
4. Prior to Feb. 7 2026 - 25%
5. After Feb. 6 2026 - 0%

After Oct. 31, season passes that have been used are not eligible for a refund. However, the season pass will be credited or transferred to the 2026-2027 season if the passholder is injured and cannot come skiing or snowboarding. A written request must be accompanied by a doctors certificate and must be made prior to Jan. 17, 2026.

Lift tickets and rentals are non-refundable unless Sunridge is closed due to extreme cold weather in which case, your purchase/booking can be transferred to a new date, or a full credit can be added to your account, or a refund can be processed minus the 5% processing fee.

Three day group lesson programs are refundable if canceled at least 7 days prior to the start date, subject to a 5% refund fee.

• If you are not within 48 hours of the start of the first lesson, you can move to another three lesson program during the season at no charge.
• One-day programs for 5–6-year-olds are non-refundable, but may be rescheduled if canceled more than 48 hours in advance.
• No refund or credit will be issued to participants who choose not to show up or miss lessons for any reason. Lessons are held in all weather conditions, except when there is extreme cold weather (see our cold weather policy).
• If Sunridge is closed due to extreme cold weather on your lesson date, a make-up lesson will be offered. If you are unable to attend, a credit will be issued for the value of the missed lesson.

Private lessons are non-refundable unless Sunridge is closed due to extreme cold weather., in which case, the booking can be transferred to a new date, a full credit can be added to your account, or a refund can be processed minus the 5% processing fee.

All pre-paid tube bookings are non-refundable unless the tube park is closed due to very cold weather or poor tubing conditions. If the tube park is closed, your booking can be transferred to a new date, a full credit can be added to your account, or a refund can be processed minus the 5% processing fee. No refunds are issued for no-shows.

If you have booked and paid for a group, no refunds are provided if not everyone in your group shows up.

If more people than you have booked and paid for show up to go tubing, we will do our best to fit them into the same time period but we cannot guarantee space for the extra people.

Six packs are non-refundable. The tickets on a six pack are full-day tickets and they never expire.

Gift cards are non-refundable. However they never expire, can be reloaded, can be used to purchase items online, and funds can be transferred between cards.